Benefits of a BPO
At Paradigm, our goal is to deliver an exceptional mortgage experience for everyone involved in the mortgage transaction - the customer, lender, originator, and related parties. We are dedicated not only to reducing costs for our clients, but to improving the service quality, productivity and revenue of the brands we service. We want to see our clients succeed in this dynamic industry.
Brands that choose Paradigm as their BPO experience first-hand our scalable business model, reduced earnings volatility, higher profitability and an overall improved client experience.
In fact Paradigm has streamlined its BPO services so much in the mortgage lending segment that we now offer services (such as call centre, collections etc.) to virtually any lending organization in any industry.
Our value proposition has seven elements:
- Operational Expertise
Our decades of industry experience led to the creation of our customer-centric model that delivers best in class service.
- Superior Technology
Our state of the art technology platform facilitates real-time processing, and efficient, reliable responses to client inquiries.
- Cost Containment
Our menu-driven, variable pricing model means you pay for only the services you use and require.
- Customizable Processes and Policies
We adopt your unique business rules for underwriting and servicing.
- Support of Multiple Brands and Channels
We can support a variety of brands and distribution channels for each client.
- Speed to Market
We can implement new clients and new products quickly.
- A Disciplined Approach
Achieved through strong risk management practices, rigorous internal and external audits and clearly defined service level agreements.