Service delivery from a Business Process Outsourcing (BPO) organization is measured in a variety of ways. While timeliness and accuracy are two common metrics, ongoing process and portfolio management are essential to ensure long-term value is protected.
A key Paradigm value proposition is the application of efficiently managed and controlled mortgage business rules based on our customers’ specific risk tolerances. Paradigm provides underwriting and servicing of mortgages based upon our customers approved rules and delivered by proven Canadian mortgage professionals.
Paradigm’s Business Continuity Plan is designed to ensure business functionality continues in the event of a catastrophic failure.